Frequently Asked Questions

  • Yes, instructions on how to change your tickets can be found at Universe Support here: https://support.universe.com/hc/en-us/articles/9528764546189-Move-orders-between-dates-and-times

    Note: Sessions can be changed up to one day before the start time.

  • No, however, you are welcome to reschedule your session to a new date or time via the self-service option: https://support.universe.com/hc/en-us/articles/9528764546189-Move-orders-between-dates-and-times

    Note: Sessions can be changed up to one day before the start time.

  • Please get in contact via kiaora@dreamer.nz

  • Under 5’s are free
    Ages 5-16 require a child ticket
    Age 17+ require an adult ticket

  • Family passes are available ($35) for groups of 2 adults and 2 children, or 1 adult and three children.

  • Dreamer takes place in the main Expo Hall at the New Zealand International Convention Centre (NZICC), a fully accessible venue in the heart of Tāmaki Makaurau.

    The experience features low lighting and ambient audio (not loud). Most interactive installations are designed to be accessible for people using wheelchairs, with level access throughout the exhibition space.

    For detailed information about venue accessibility - including parking, drop-off points, mobility access, and facilities - please visit the NZICC accessibility page on their website: https://nzicc.co.nz/about-us/accessibility/

  • The experience includes ambient audio, which is not loud.

  • Some installations within Dreamer include flashing or rapidly changing lights. While there are also calmer areas, visitors do need to move through some spaces where these lighting effects are present.

    If you are extremely sensitive to flashing lights or similar sensory effects, you may wish to consider whether the experience will be suitable for you.

    The experience is self-guided and visitors can move through the space at their own pace, including moving through areas more quickly if needed.

  • Te Tumu Café is located on Level 3 of the NZICC and will be open for drinks, coffee and light snacks. There are number of food options available in Sky City, including Andy’s Burgers